Policies

 June Care – Policies & Procedures

This document outlines the key policies and procedures followed by June Care to ensure safe, professional, and respectful service delivery.

 

  1. Safeguarding Adults Policy

June Care is committed to safeguarding adults and protecting them from abuse, neglect, and harm.

My Commitment

  • To treat all clients with dignity and respect
  • To recognise signs of abuse or neglect
  • To act promptly on any safeguarding concerns

Types of Abuse May Include

  • Physical, emotional, sexual, or financial abuse
  • Neglect or self-neglect
  • Discriminatory abuse

Action

If a safeguarding concern arises, June Care will:

  • Record concerns factually and promptly
  • Report concerns to appropriate authorities (e.g. Adult Social Care)
  • Share information only where necessary for protection

 

  1. GDPR & Data Protection Policy

June Care complies with UK GDPR and Data Protection legislation.

I Collect

  • Personal contact details
  • Emergency contact information
  • Relevant service-related information

I Will

  • Store information securely
  • Only collect what is necessary
  • Not share information without consent unless required by law or safeguarding

Clients have the right to access, correct, or request deletion of their data where appropriate.

 

  1. Complaints Procedure

June Care welcomes feedback and aims to resolve concerns quickly and fairly.

How to Raise a Complaint

  • Complaints should be made directly to June Care
  • Complaints may be verbal or written

What Happens Next

  • Complaints will be acknowledged promptly
  • Concerns will be investigated fairly
  • A response will be provided within a reasonable timeframe

Complaints will not affect ongoing support unless safety is at risk.

 

  1. Professional Boundaries Policy

June Care maintains clear professional boundaries to protect both clients and staff.

Boundaries Include

  • No personal care or medical support
  • No financial management or large gifts
  • Friendly but professional relationships
  • No counselling or emotional dependency
  • No handling of large cash amounts or handling of bank cards (other than for shopping, agreed in advance)

If boundaries are crossed, services may be reviewed or withdrawn.

 

  1. Lone Working Policy

June Care recognises the risks associated with lone working.

Measures in Place

  • Visit schedules are recorded
  • Emergency contact details are held
  • Mobile phone access at all times

June Care reserves the right to end a visit if safety is compromised.

 

  1. Emergency Procedures

In a Medical Emergency

  • Call 999 immediately
  • Stay with the client until help arrives
  • Contact emergency contacts when appropriate

In a Non-Medical Emergency

  • Ensure immediate safety
  • Contact emergency contacts
  • Report and record the incident

June Care does not provide medical treatment.

 

This document is reviewed regularly to ensure best practice and compliance.